PatientFirst Social Enterprise
Patient services delivered in the community.
FAQ - Frequently Asked Questions
If you can't find an answer to a question you have in the following section, then please do not hesitate to contact us on Tel: 020 8519 3606. We are always happy to help.
What is the normal waiting time for an appointment?
Our aim is to contact patients within 10 days, and to see them within 4 weeks from the point of referral. Call us to find out the current waiting times for different types of appointments. Our intention is to publish our current waiting times. So watch this space.
How quickly will patients receive an appointment letter?
PFSE aims to send appointment letters out within 10 days of receiving the screened referral.
If the patient is referred onto secondary care, will the patient be notified directly?
Yes, they will be contacted by our team, to let them know that they need a referral to secondary care. The Patient's GP Practice will also be notified that they have been referred.
How will I know if you have received my patient referral letter?
If you are unsure about whether or not we have received your referral, please do not hesitate to contact our admin team on 020 8519 3606. We will be happy to check our systems for you.
If I am referred to a hospital, when will I be contacted about my appointment?
Once referred to a hospital, patients are contacted directly by the hospital. PFSE does not have any influence on when you will be seen.
Below is a list of all the hospital we refer to and their contact numbers:
Whipps Cross -
Royal London Hospital -
Guy's and St Thomas' -
Newham General Hospital -
Mile End Hospital -
Barts Health -
London Independent Hospital -
If I am sent for an ultrasound or MRI, when will I get the results?
Once you have been contacted by the hospital you have been referred, to regarding your scan, please contact us as soon as possible so that we can make a follow up appointment for review.
Is there a referral form for Dermatology appointments?
Our experience has been that GP's prefer to send a referral letter rather than use a referral form. If you would like us to provide one, then please get in touch with us through our "Contact Us" page.
Do you remove skin tags?
No, unfortunately we do not. Skin tags fall under our excluded procedures. Please see the current list of dermatology procedures for which patients can be referred to us.
Do you have a colorectal / opthalmology clinic?
Sorry, we do not currently provide that service.