top of page

Patient Feedback 

You said...

We did...

"The phones are not always answered".

We installed more phones lines.

"Patients can't always attend daytime Dermatology appointments".

"The reminder text messages are not being received".

"We forget appointments when they are booked too far in advance".

We created an out of hours (evening and weekend) clinic at an alternate location.

We instigated a new texting service.

Along with text messages, we now make appointment reminder calls to patients a few days before their appointment.

"Some patients attending Stratford Village Surgery find the building confusing".

We added more signs to help patients find the correct room.

"Some MSK patients raised that waiting times were too long".

We hired more clinicians to run extra clinics.

"The 'comments' section on the Patient Visit Questionnaire is too short".

We created a new version with a bigger comment section and additional Patient Participation section for those people who are interested in attending one of our events. 

Opening Times

Mon:    9 am - 17:00 pm

Tues:   9 am - 17:00 pm

Wed:    9 am - 17:00 pm

Thurs: 9 am - 17:00 pm

Fri:      9 am - 17:00 pm

 

Get in touch

Patient First Social Enterprise

50c Romford Road, Stratford, London, E15 4BZ

 

patient.first@nhs.net

 

020 8519 3606

 

© 2015 by Healthcare Leadership Systems

Registered in England Number: 06389281

bottom of page